RETURNS & EXCHANGES
RETURNS & EXCHANGES
INTERNATIONAL RETURN & EXCHANGE POLICY
Do you need to return or exchange an item? Here is how you do it!
Rogé Aqua accepts returns within 14 days of receiving the product. All items must be returned unworn and unwashed with original liners and hang tags still attached to them.
HOW TO EXCHANGE/RETURN AN ITEM OR YOUR ORDER
Step 1
Please fill out or form & add your name and order number to the document
CLICK HERE FOR PDF
Step 2
Add the Exchange & Returns form with the item(s) you wish to exchange or return in the original packaging.
Step 3
The shipping costs for returns and exchanges are at the expense of customers. Please send you parcel to the address below:
ROGÉ AQUA
Luetzowstrasse 22
10785 Berlin
GERMANY
Please make sure you track your parcel - if packages are lost in transit, we are not liable to exchange or refund.
Please get in touch with our team under the CONTACT page if you have further questions.