All orders are shipped from Germany.

Delivery times: 

Germany - approximate delivery time of 2-4 business days. 
Europe - approximate delivery time of 3-7 business day 
Worldwide - approximate delivery time of 3-9 business day 

Please note that at times unexpected delay may occur which Rogé Aqua has no influence on and is not responsible for.

Please advise on phone number when ordering. Orders cannot be edited or cancelled after they have been confirmed through our website. 
Please note we do not ship to P.O boxes as generally shipments require a signature on delivery.

If it is not possible to deliver a package, the customer will be held responsible for any return and original shipping charges. To prevent this from happening please track your order by using the 'Track my order' button located in the confirmation email and look out for any delivery attempt.

Please note that we are not accountable for any lost order that has been marked as delivered nor wehre delivery attempts have been made.

VAT & import duty charges may apply to countries not within the EU. 

Rogé Aqua is not responsible for any VAT & import duty charges. Please familiarize yourself with your country's regulations as payment of these charges may be neccessary to release your order from customs.